top of page

Troubleshooting

Upgrade Power BI App

Find the documentation you need to diagnose and fix issues that you might encounter when you use our apps.

If the issue persists, please arrange a call with us, and we’ll work together to investigate and resolve it.

Stressed Man

Find Data Refresh
Error Message

Got a data refresh error? Here you can be your own investigator! How cool is that? 🕵️

Image by Danielle Rice

Credentials Invalid

Data Refresh Error: 'The Credentials Provided are Invalid'

This article will guide you through resolving this issue to ensure your data refreshes smoothly.

Keys

The key didn't match

Data Refresh Error:
'The key didn't match any rows in the table'

One of the most common errors reported to us is ‘The key didn't match any rows in the table’.

Digital Chronometer

Timeout Expired

Data Refresh Error: 'Timeout Expired'

Power BI has a refresh timeout limit of 2 hours. Larger multi-million-row datasets may not refresh within this time.

bottom of page