Upgrade

Keeping both the connector and your Power BI apps up to date ensures optimal performance, compatibility, and access to the latest features. To avoid issues during upgrades, please follow the steps below in the correct order.

Step 1: Upgrade the Power BI Insights Connector (recommended first)

The connector controls how data is extracted from Business Central into Power BI.
If the connector is not on the latest version, Power BI apps may fail to update or behave unexpectedly.

Most upgrade related issues are caused by an outdated connector.

👉 Install the latest version of the Connector app

Step 2: Upgrade your Power BI reporting apps

Once the connector is up to date, you can upgrade your installed Power BI apps.

👉 Install the newest Power BI App

Need help?

If you experience issues during or after an upgrade, the following options will help you resolve them quickly:

• Check the troubleshooting guide
  Start with our upgrade troubleshooting page for common issues and solutions:
  https://businesscentralinsights.com/upgrade-troubleshooting

• Contact support
  Email us at support@eknowtion.com and include the data refresh error:
  https://businesscentralinsights.com/refresh-error

• Book a support call
  You can also schedule a 15-minute support call with our team here:
  https://businesscentralinsights.com/book-a-call

Providing clear error details and context will help us diagnose and resolve your issue faster.