Install a new version of Power BI App

Before you upgrade

Please ensure the following prerequisites are met before upgrading your Power BI apps:

• Update the Insights Connector for Power BI app first
  Make sure the connector is already on the latest version before upgrading any Power BI apps: https://businesscentralinsights.com/upgrade-connector-app

• Confirm you have Admin access to the Power BI workspace
  This is required to manage and upgrade apps successfully: https://businesscentralinsights.com/share-power-bi-workspace

• Verify the semantic model ownership and configuration
  Ensure the semantic model is correctly configured under your account to avoid refresh and permission issues: https://businesscentralinsights.com/take-control-of-semantic-model

Upgrade the Power BI app

1. Sign into Power BI.

2. Select Workspaces menu and open the app workspace you require.

3. Click 'Get it now'. 

IMPORTANT: If the 'Get it now' button is not visible, please check the following:

1. Ensure the semantic model is properly configured under your account. For details, click https://businesscentralinsights.com/take-control-of-semantic-model

2. Confirm that you are a workspace admin. Learn more https://businesscentralinsights.com/share-power-bi-workspace

3. Confirm whether an upgrade is required by comparing your installed Power BI app versions with the latest available versions: https://businesscentralinsights.com/upgrade-troubleshooting#check-power-bi-app-versions

4. Select 'Update only workspace content without updating the app' and click Install.

We recommend this option because it updates the reports and semantic model while keeping the existing workspace name unchanged. This is particularly important if you have custom reports or other Power BI solutions connected to semantic models in the workspace.

Selecting 'Update the workspace and the app' may rename the workspace by adding an updated date and time suffix to the end of the workspace name. This can affect custom reports or other solutions that depend on the existing workspace or its semantic models.

For this reason, we recommend updating the workspace content first.

Once the app is installed, the data refresh will begin automatically.

5. Update the Power BI App, if applicable

   If you share content with users through a Power BI App, you will need to update the app separately after the workspace update is complete.

   Open the workspace and select Update app in the top-right corner.

Select the Permissions tab and tick Install this app automatically so that the app will be installed for the selected users. 

Review the app content and select Update app in the bottom right corner to publish the updated content to your users.

If additional configuration is required, please see the following links:

• Connect your data and refresh

• Share Apps with colleagues

Need help?

If you experience issues during or after an upgrade, the following options will help you resolve them quickly:

• Microsoft Resources: https://learn.microsoft.com/en-us/power-bi/connect-data/service-template-apps-install-distribute#update-a-template-app

• Check the troubleshooting guide
  Start with our upgrade troubleshooting page for common issues and solutions:
  https://businesscentralinsights.com/upgrade-troubleshooting

• Contact support
  Email us at support@eknowtion.com and include the data refresh error:
  https://businesscentralinsights.com/refresh-error

• Book a support call
  You can also schedule a 15-minute support call with our team here:
  https://businesscentralinsights.com/book-a-call

Providing clear error details and context will help us diagnose and resolve your issue faster.